![]() Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Hair Benefit Texture Hold Hair Concern Flat Hold how to use Apply a small amount to dry hair. ![]() Strong enough for hair that's hard to control. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Paul Mitchell Wax Works Creates bold texture and definition and makes hair super shiny. Unfortunately, we cannot accept returns on orders shipped outside of the USA. Hair must be at least 1/4-inch long for all body waxing. Please note that before any facial waxing, refrain from using Retin-A or Renova, tanning, or using any body scrubs (at least 24 hours prior) or using Accutane (for at least six months prior). Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The facial waxes are formulated to minimize redness and irritation. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, click here, or you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. It contains flexible resins as well as flexible based conditioners which allow you to mold your hair as you wish and then the aloe, algae, henna, rosemary and. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. ![]() We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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